{"id":1116,"date":"2026-02-12T09:21:58","date_gmt":"2026-02-12T08:21:58","guid":{"rendered":"http:\/\/www.wellhome-project.eu\/lesson\/module-4-lesson-5\/"},"modified":"2026-02-23T08:46:10","modified_gmt":"2026-02-23T07:46:10","slug":"module-4-lesson-5","status":"publish","type":"lesson","link":"http:\/\/www.wellhome-project.eu\/es\/lesson\/module-4-lesson-5\/","title":{"rendered":"Lecci\u00f3n 5 &#8211; Using the tool: Facilitator and learner perspectives"},"content":{"rendered":"\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1b04ef3d alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-f54ec132\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-uagb-image uagb-block-fa411ca7 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png ,http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 780w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\" alt=\"\" class=\"uag-image-66\" width=\"212\" height=\"106\" title=\"wellhome-icon--training-platform\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-ast-global-color-0-color has-text-color has-link-color has-medium-font-size wp-elements-79a0c398b51872bec8e8fb2fa30f3b7e wp-block-paragraph\">USE BY THE FACILITATOR<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the USER JOURNEY tool, the facilitator plays a key role as a mediator in the exploration of space and behavior. Their task is not to direct, but to create a supportive environment in which learners can freely and consciously represent their own experiences of using a space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The activity is based on the use of a squared map and an action-tracking system and can be conducted individually or in small groups. The facilitator introduces the tools (floor plan, flow map, post-its, user sheet) and subtly guides observation of daily routines, encouraging participants to engage with their bodily and spatial experience.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the activity, it is important to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What would you improve?<\/li>\n\n\n\n<li>Present the tool as an exploration of real, lived paths in the space (not idealized), in a simple and non-technical way;<\/li>\n\n\n\n<li>Clearly explain the materials available (floor plan, flows, post-its, color legend) and the purpose of annotations;<\/li>\n\n\n\n<li>Avoid giving prescriptive examples; encourage each participant to record their own experience, even if fragmentary or intuitive;<\/li>\n\n\n\n<li>Stimulate reflection with open-ended questions when needed, such as:<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-icon-list uagb-block-ccc00bb3\"><div class=\"uagb-icon-list__wrap\">\n<div class=\"wp-block-uagb-icon-list-child uagb-block-b236ca94\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Where do you move the most?<\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-486e5d5a\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Is there a place you avoid?<\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-9187c356\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Which actions do you repeat often in this area?<\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-3c146429\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">Where do you feel most comfortable?<\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-icon-list-child uagb-block-55c0da16\"><span class=\"uagb-icon-list__source-wrap\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg><\/span><span class=\"uagb-icon-list__label\">What would you improve?<\/span><\/div>\n<\/div><\/div>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n<\/div><\/div>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">It is helpful to support the process with pauses for observation and moments of sharing, both verbal and visual, avoiding any judgment or premature interpretation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the conclusion of the activity, the facilitator can:<br><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Collect qualitative notes on observed behaviors, spontaneous expressions, gestures, or significant comments;<\/li>\n\n\n\n<li>Identify recurring patterns in flows or reported needs;<\/li>\n\n\n\n<li>Facilitate a group discussion, in which each mapped path becomes a starting point for shared design reflection.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Within the framework of this training programme, learners are invited to apply the tool to a space they already know or inhabit, in order to understand its purpose, potential, and method of use. The facilitator\u2019s role is therefore not to technically analyze the maps, but to support learners in becoming aware of their own spatial habits and experiences, helping them recognize the value of this material as a foundation for design. This initial self-application enables learners to later use the tool consciously and effectively with the users of the spaces they will be asked to renovate, fostering more empathetic and realistic design solutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color has-medium-font-size wp-elements-7b4e6b85cfe26558a1e05016055da7fd\">USE BY LEARNER<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The USER JOURNEY tool can be used individually or in groups, adapting to different levels of autonomy, age, and skill. It is designed to guide learners through a concrete and visual activity that starts from real-life experience, helping to map needs, paths, and challenges within a space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The activity is structured in different phases: drawing or observing the floor plan, mapping flows, and identifying pain points, needs, and opportunities using colored post-its and a shared legend.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No technical skills are required: each learner can contribute by representing their experience of the space according to their own sensitivity and communication style. This can include drawing, writing, using symbols, or simply describing verbally what they observe and experience in daily life.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the completion of the template, learners are invited to answer guiding questions such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where do you move the most during the day?<\/li>\n\n\n\n<li>Is there an area of the home where you feel limited or blocked?<\/li>\n\n\n\n<li>Where do you feel most comfortable?<\/li>\n\n\n\n<li>What would you like to improve?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Each response, mark, or note helps build a visual and conceptual map of the relationship between the person and the space, providing valuable guidance for future design decisions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The final output can be presented in written, graphic, or verbal form, leaving learners free to express themselves in the way they prefer. In any case, the process provides an opportunity to raise awareness of personal spatial needs, fostering more conscious participation in the design of the environments in which they live.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To support the training process, the module provides two key materials: (1) a PowerPoint presentation for facilitators to introduce the USER JOURNEY tool in a clear and structured way, and (2) a simplified learner handout that explains the purpose of the activity and how the tool works. These materials help ensure a consistent, accessible, and gentle introduction to the activity for all learners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, an in-depth presentation was created as a conceptual reference for facilitators to consult before using the tool with learners. It provides background on the principles of Design Thinking and the Customer Journey methodology, helping facilitators understand the theoretical foundations and guide the activity more effectively.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-799c689d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-0950c076 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/02\/M4_IN-DEPTH-MATERIAL.pdf\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Download In-depth\u00a0material<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-8dc7a96b\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-4bbe5fc2 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/02\/M4_LEARNERS-HANDOUT.pdf\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\"> Download Learner\u2019s\u00a0handout<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-d79baf30\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-ba38228a wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/02\/M4_PRESENTATION-OF-TOOL-4.pptx\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Download Presentation\u00a0of\u00a0Tool 4\u00a0<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n<\/div><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group alignfull has-contrast-color has-text-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-e6a2c4a6 wp-block-group-is-layout-flex\" style=\"background-color:#f3f6f3;min-height:30vh;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural);background-image:url(&apos;http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/THE-PROJECT_-BACKGROUND.png&apos;);background-size:cover;background-attachment:scroll;\"><div style=\"margin-bottom:6px\" class=\"is-default-size aligncenter wp-block-site-logo\"><a href=\"http:\/\/www.wellhome-project.eu\/es\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"166\" height=\"165\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-100x99.png\" class=\"custom-logo\" alt=\"\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b.png 166w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-150x150.png 150w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-100x99.png 100w\" sizes=\"auto, (max-width: 166px) 100vw, 166px\" \/><\/a><\/div>\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Made with love by&nbsp;<a href=\"https:\/\/www.wellhome-project.eu\/\">Wellhome<\/a>&nbsp;team<\/p>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f9fcf wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). 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