{"id":1120,"date":"2026-02-16T08:21:42","date_gmt":"2026-02-16T07:21:42","guid":{"rendered":"http:\/\/www.wellhome-project.eu\/lesson\/lesson-2-tool-description-3\/"},"modified":"2026-03-17T15:46:25","modified_gmt":"2026-03-17T14:46:25","slug":"lesson-2-tool-description-3","status":"publish","type":"lesson","link":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/","title":{"rendered":"Lecci\u00f3n 2 &#8211; Tool description"},"content":{"rendered":"\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-025412fd alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-891e4947\">\n<div class=\"wp-block-uagb-image aligncenter uagb-block-7f9654e1 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png ,http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 780w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\" alt=\"\" class=\"uag-image-66\" width=\"212\" height=\"106\" title=\"wellhome-icon--training-platform\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The USER JOURNEY<\/strong> is a design tool that enables the visual and participatory mapping of people\u2019s real experiences within a living space. By mapping flows, and identifying pain points, user needs, and opportunities for improvement, this part of the training programme helps learners understand how a space is actually used, what obstacles it may present, and what possibilities it holds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The activity begins with a floor plan and unfolds through the use of squared paper, directional-ruled rolls, coloured post-its, and A3\/A4 templates, which can be completed individually or collaboratively. Observations are guided by a structured format that clearly visualizes behaviors, pathways, and user experiences, generating insights that are essential for informed spatial redesign.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The approach is practical, collaborative, and observational. Rather tan focusing on aesthetics, it prioritises perceived functionality and the potential to improve the environment based on the real needs of its users.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This module is particularly effective in residential contexts as well as educational, healthcare, or public settings, where analyzing flows and needs supports for the creation of spaces that are more accessible, fluid, and responsive to the everyday requirements of the people who inhabit them.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-ast-global-color-0-color has-alpha-channel-opacity has-ast-global-color-0-background-color has-background is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d890fe40 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-71fa934b\">\n<h2 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color has-large-font-size wp-elements-03a2ed7e3aa7c22b0182e1541ba6c4cb\"><strong>How&nbsp;the&nbsp;tool&nbsp;works<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Working with the USER JOURNEY tool involves observing and representing real or potential spatial experiences. Facilitators and learners are invited to work on two main supports:<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-71ac169d\">\n<ul class=\"wp-block-list has-ast-global-color-4-color has-text-color has-link-color wp-elements-1b883b7baa487089ee586e34203ea056\">\n<li>A squared floor plan of the environment under analysis;<\/li>\n\n\n\n<li>The USER JOURNEY sheet (A3) or its reprodution on a large grid paper where flows are traced and key moments of daily life are recorded.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-fe81f6557b7003ac581481fc19f1208d wp-block-paragraph\">Using coloured post-its, markers, and a pre-printed A3 user sheet, each participant can:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-4-color has-text-color has-link-color wp-elements-76dad8585cf5b73ba8640b38edeee894\">\n<li>Represent movements, gestures, and daily routines within the space;<\/li>\n\n\n\n<li>Highlight pain points, user needs, desires, and design opportunities;<\/li>\n\n\n\n<li>Annotate emotions, perceptual or practical limits, and desired changes.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-62afd89327b33418d4db7291737d45b4 wp-block-paragraph\">The activity can be conducted individually or in groups, adapting to the profile of the participants (children, adults, older adults, etc.).<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Each element is represented visually using colours and symbols, which facilitates interpretation and supports subsequent design analysis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No drawing skills or technical knowledge are required: the goal is to make the real user experience visible, revealing challenges and potentials that often remain implicit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The completed sheet becomes a meaningful map, useful for architects, designers, and educators in planning interventions that are more targeted, empathetic, and aligned with the way people actually use the space.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-57afc4ff\"><div class=\"uagb-container__shape uagb-container__shape-top\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1047.1 3.7\" preserveAspectRatio=\"xMidYMin slice\"><path class=\"uagb-container__shape-fill\" d=\"M1047.1,0C557,0,8.9,0,0,0v1.6c0,0,0.6-1.5,2.7-0.3C3.9,2,6.1,4.1,8.3,3.5c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3C13.8,2,16,4.1,18.2,3.5c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3C23.6,2,25.9,4.1,28,3.5c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3C63,2,65.3,4.1,67.4,3.5\tC68.3,3.3,69,1.6,69,1.6s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tC82.7,2,85,4.1,87.1,3.5c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3C92.6,2,94.8,4.1,97,3.5c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\ts0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9\tc0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9c0,0,0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2\tc0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3c1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.7-0.3\tc1.2,0.7,3.5,2.8,5.6,2.2c0.9-0.2,1.5-1.9,1.5-1.9s0.6-1.5,2.6-0.4V0z M2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2z M2.7,1.4c0.1,0,0.1,0.1,0.1,0.1C2.8,1.4,2.8,1.4,2.7,1.4z\"><\/path><\/svg><\/div>\n<h2 class=\"wp-block-heading has-text-align-center has-ast-global-color-0-color has-text-color has-link-color has-medium-font-size wp-elements-d457856e423b695a58cf7e0d556e55e4\">Files to donwload<\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1af599be alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-e05822e9\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-69b0fa7c\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-e0eb328d wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/02\/M4_Tool-4_USER-JOURNEY.pdf\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">User journey <\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-06271565\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-70bda12c\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-c70ee96f wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/02\/USER-JOURNEY_Example.pdf\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">User journey example<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n\n\n<\/div><\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-ast-global-color-0-color has-alpha-channel-opacity has-ast-global-color-0-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-contrast-color has-text-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-e6a2c4a6 wp-block-group-is-layout-flex\" style=\"background-color:#f3f6f3;min-height:30vh;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural);background-image:url(&apos;http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/THE-PROJECT_-BACKGROUND.png&apos;);background-size:cover;background-attachment:scroll;\"><div style=\"margin-bottom:6px\" class=\"is-default-size aligncenter wp-block-site-logo\"><a href=\"http:\/\/www.wellhome-project.eu\/es\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"166\" height=\"165\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-100x99.png\" class=\"custom-logo\" alt=\"\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b.png 166w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-150x150.png 150w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-100x99.png 100w\" sizes=\"auto, (max-width: 166px) 100vw, 166px\" \/><\/a><\/div>\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Made with love by&nbsp;<a href=\"https:\/\/www.wellhome-project.eu\/\">Wellhome<\/a>&nbsp;team<\/p>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-f56f9fcf wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7387b849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_initial_content":"","_new_post":false,"footnotes":"","_quiz_has_questions":false,"_lesson_complexity":"easy","_lesson_length":10,"_lesson_course":1078,"_lesson_preview":""},"lesson-tag":[],"class_list":["post-1120","lesson","type-lesson","status-publish","hentry","module-modulo-4-recorrido-del-usuario","post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Lecci\u00f3n 2 - Tool description -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lecci\u00f3n 2 - Tool description -\" \/>\n<meta property=\"og:description\" content=\"The USER JOURNEY is a design tool that enables the visual and participatory mapping of people\u2019s real experiences within a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T14:46:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/\",\"url\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/\",\"name\":\"Lecci\u00f3n 2 - Tool description -\",\"isPartOf\":{\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/#website\"},\"primaryImageOfPage\":{\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage\"},\"image\":{\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage\"},\"thumbnailUrl\":\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\",\"datePublished\":\"2026-02-16T07:21:42+00:00\",\"dateModified\":\"2026-03-17T14:46:25+00:00\",\"breadcrumb\":{\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage\",\"url\":\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\",\"contentUrl\":\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"http:\/\/www.wellhome-project.eu\/es\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Lecci\u00f3n 2 &#8211; Tool description\"}]},{\"@type\":\"WebSite\",\"@id\":\"http:\/\/www.wellhome-project.eu\/es\/#website\",\"url\":\"http:\/\/www.wellhome-project.eu\/es\/\",\"name\":\"\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"http:\/\/www.wellhome-project.eu\/es\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Lecci\u00f3n 2 - Tool description -","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/","og_locale":"es_ES","og_type":"article","og_title":"Lecci\u00f3n 2 - Tool description -","og_description":"The USER JOURNEY is a design tool that enables the visual and participatory mapping of people\u2019s real experiences within a [&hellip;]","og_url":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/","article_modified_time":"2026-03-17T14:46:25+00:00","og_image":[{"url":"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/","url":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/","name":"Lecci\u00f3n 2 - Tool description -","isPartOf":{"@id":"http:\/\/www.wellhome-project.eu\/es\/#website"},"primaryImageOfPage":{"@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage"},"image":{"@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage"},"thumbnailUrl":"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png","datePublished":"2026-02-16T07:21:42+00:00","dateModified":"2026-03-17T14:46:25+00:00","breadcrumb":{"@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#primaryimage","url":"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png","contentUrl":"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png"},{"@type":"BreadcrumbList","@id":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-2-tool-description-3\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"http:\/\/www.wellhome-project.eu\/es\/"},{"@type":"ListItem","position":2,"name":"Lecci\u00f3n 2 &#8211; Tool description"}]},{"@type":"WebSite","@id":"http:\/\/www.wellhome-project.eu\/es\/#website","url":"http:\/\/www.wellhome-project.eu\/es\/","name":"","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"http:\/\/www.wellhome-project.eu\/es\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"}]}},"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"course_archive_thumbnail":false,"course_single_thumbnail":false,"lesson_archive_thumbnail":false,"lesson_single_thumbnail":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Wellhome-admin","author_link":"http:\/\/www.wellhome-project.eu\/es\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"The USER JOURNEY is a design tool that enables the visual and participatory mapping of people\u2019s real experiences within a [&hellip;]","_links":{"self":[{"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/lessons\/1120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/lessons"}],"about":[{"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/types\/lesson"}],"version-history":[{"count":2,"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/lessons\/1120\/revisions"}],"predecessor-version":[{"id":1986,"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/lessons\/1120\/revisions\/1986"}],"wp:attachment":[{"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/media?parent=1120"}],"wp:term":[{"taxonomy":"lesson-tag","embeddable":true,"href":"http:\/\/www.wellhome-project.eu\/es\/wp-json\/wp\/v2\/lesson-tag?post=1120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}