{"id":1122,"date":"2026-02-16T08:59:54","date_gmt":"2026-02-16T07:59:54","guid":{"rendered":"http:\/\/www.wellhome-project.eu\/lesson\/lesson-3-tool-spefications\/"},"modified":"2026-03-17T15:46:25","modified_gmt":"2026-03-17T14:46:25","slug":"lesson-3-tool-spefications","status":"publish","type":"lesson","link":"http:\/\/www.wellhome-project.eu\/es\/lesson\/lesson-3-tool-spefications\/","title":{"rendered":"Lecci\u00f3n 3 – Tool spefications"},"content":{"rendered":"\n
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The USER JOURNEY tool is a design method that allows observation and understanding of how a space is actually experienced by those who live in or use it daily. Its goal is to analyze real user experiences, identify pain points and needs, and uncover concrete opportunities for improving how spaces are used.<\/p>\n\n\n\n

Starting from the floor plan, each learner is guided in mapping the paths, actions, and interactions that occur within the space.<\/p>\n\n\n\n

The approach is simple but powerful: before transforming or furnishing a space, it is essential to understand how it is used day-to-day, its potential, and its limitations.<\/p>\n\n\n\n

Often, design starts from a functional or aesthetic vision of a space. This tool flips that perspective, beginning with real life as it unfolds in the environment and taking into account both expressed and implicit needs, in order to produce design solutions that are more empathetic, coherent, and tailored.<\/p>\n\n\n\n

The mapping process is centred on a user journey tool, which can be printed on A3 sheets or, preferably, reproduced on a large ruled sheet or roll of paper to allow more space for collaboration, post-its, and annotations. A floor plan of the space to be redefined is used as a supporting element and can be attached to the user journey surface or developed separately on an A3 sheet. This purpose is to race flows, note pain points, specify user needs, and highlight design opportunities.<\/p>\n\n\n\n

This methodology draws inspiration from Design Thinking and Human-Centered Design, where the user is not a passive observer but an active participant in rethinking the space.<\/p>\n\n\n\n

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Why is it a fundamental tool in design?<\/h2>\n\n\n\n

Every environment \u2013 a home, a room, an educational facility, or a workplace \u2013 serves specific functions: resting, cooking, hosting people, working, taking care of oneself or others. However, there can be significant gaps between the intended functions and how the space is used: underutilized areas, barriers to use, lack of comfort or privacy, excessive stimuli, or unmet and unnoticed needs.<\/p>\n<\/div>\n\n\n\n

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