{"id":1392,"date":"2026-02-16T08:21:42","date_gmt":"2026-02-16T07:21:42","guid":{"rendered":"http:\/\/www.wellhome-project.eu\/lesson\/lesson-2-tool-description-3\/"},"modified":"2026-04-21T15:54:17","modified_gmt":"2026-04-21T13:54:17","slug":"lesson-2-tool-description-3","status":"publish","type":"lesson","link":"http:\/\/www.wellhome-project.eu\/it\/lesson\/lesson-2-tool-description-3\/","title":{"rendered":"Lezione 2 \u2013 Descrizione dello strumento"},"content":{"rendered":"\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-025412fd alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-891e4947\">\n<div class=\"wp-block-uagb-image aligncenter uagb-block-7f9654e1 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-center\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png ,http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 780w, http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/wellhome-icon-training-platform.png\" alt=\"\" class=\"uag-image-66\" width=\"212\" height=\"106\" title=\"wellhome-icon--training-platform\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;<strong>USER JOURNEY <\/strong>\u00e8 uno strumento di progettazione che consente di mappare, in modo visivo e partecipativo, le esperienze reali delle persone all&#8217;interno di uno spazio abitativo. Attraverso la mappatura dei flussi e l&#8217;identificazione dei punti critici, delle esigenze degli utenti e delle opportunit\u00e0 di miglioramento, questa parte del programma formativo aiuta i partecipanti a comprendere come uno spazio venga effettivamente utilizzato, quali ostacoli pu\u00f2 presentare e quali possibilit\u00e0 offre. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;attivit\u00e0 inizia con una planimetria e prosegue con l&#8217;uso di carta millimetrata, rotoli di carta a righe direzionali, post-it colorati e modelli in formato A3\/A4, che possono essere compilati individualmente o in gruppo. Le osservazioni seguono uno schema strutturato che visualizza chiaramente i comportamenti, i percorsi e le esperienze degli utenti, fornendo spunti fondamentali per una riprogettazione degli spazi consapevole. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;approccio \u00e8 pratico, collaborativo e basato sull&#8217;osservazione. Anzich\u00e9 concentrarsi sull&#8217;estetica, privilegia la funzionalit\u00e0 percepita e la capacit\u00e0 di migliorare l&#8217;ambiente in base alle reali esigenze dei suoi utenti. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Questo modulo \u00e8 particolarmente efficace in contesti residenziali, scolastici, sanitari e pubblici, dove l&#8217;analisi dei flussi e delle esigenze contribuisce alla creazione di spazi pi\u00f9 accessibili, fluidi e in grado di rispondere alle necessit\u00e0 quotidiane delle persone che li frequentano.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-ast-global-color-0-color has-alpha-channel-opacity has-ast-global-color-0-background-color has-background is-style-wide\"\/>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-d890fe40 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-71fa934b\">\n<h2 class=\"wp-block-heading has-ast-global-color-0-color has-text-color has-link-color has-large-font-size wp-elements-3271855d98c13824d29b832a008429fb\"><strong>Come funziona lo strumento<\/strong> <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;utilizzo dello strumento USER JOURNEY prevede l&#8217;osservazione e la rappresentazione di esperienze spaziali reali o potenziali. I facilitatori e gli studenti sono invitati a lavorare su due supporti principali: <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-71ac169d\">\n<ul class=\"wp-block-list has-ast-global-color-4-color has-text-color has-link-color wp-elements-18e5e9c331987ca42ff21d4a6afd1890\">\n<li>Una pianta in scala dell&#8217;ambiente oggetto di analisi;<\/li>\n\n\n\n<li>Il foglio \u201cUSER JOURNEY\u201d (formato A3) o la sua riproduzione su un foglio a quadretti di grandi dimensioni, su cui vengono tracciati i flussi e annotati i momenti chiave della vita quotidiana.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-a7e86d64e2556bde5f95f9cf187778fb wp-block-paragraph\">Utilizzando post-it colorati, pennarelli e un foglio A3 prestampato, ogni partecipante pu\u00f2:<\/p>\n\n\n\n<ul class=\"wp-block-list has-ast-global-color-4-color has-text-color has-link-color wp-elements-48754892b90a52e39592bd4bd0b1c55c\">\n<li>Raffigurare movimenti, gesti e azioni quotidiane all&#8217;interno dello spazio;<\/li>\n\n\n\n<li>Mettere in evidenza i punti critici, le esigenze degli utenti, i loro desideri e le opportunit\u00e0 di progettazione;<\/li>\n\n\n\n<li>Annotare le emozioni, i limiti percettivi o pratici e i cambiamenti desiderati.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-06c0802cf496547d1ebcef3e9e769422 wp-block-paragraph\">L&#8217;attivit\u00e0 pu\u00f2 essere svolta individualmente o in gruppo, adattandosi al profilo dei partecipanti (bambini, adulti, anziani, ecc.).<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Ogni elemento \u00e8 rappresentato visivamente tramite colori e simboli, il che ne facilita l&#8217;interpretazione e favorisce la successiva analisi progettuale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non sono richieste competenze di disegno n\u00e9 conoscenze tecniche: l&#8217;obiettivo \u00e8 rendere visibile l&#8217;esperienza reale dell&#8217;utente, mettendo in luce le difficolt\u00e0 e le potenzialit\u00e0 che spesso rimangono implicite.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Una volta compilato, il foglio diventa una mappa significativa, utile per architetti, designer e docenti nella pianificazione di interventi pi\u00f9 mirati, empatici e in linea con il modo in cui le persone utilizzano effettivamente lo spazio.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-57afc4ff\"><div class=\"uagb-container__shape uagb-container__shape-top\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1047.1 3.7\" preserveAspectRatio=\"xMidYMin slice\"><path class=\"uagb-container__shape-fill\" 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M2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2C2.5,1.2,2.5,1.2,2.5,1.2z M2.7,1.4c0.1,0,0.1,0.1,0.1,0.1C2.8,1.4,2.8,1.4,2.7,1.4z\"><\/path><\/svg><\/div>\n<h2 class=\"wp-block-heading has-text-align-center has-ast-global-color-0-color has-text-color has-link-color has-medium-font-size wp-elements-7a267eb33d4126d109deab054a7d58f8\">File da scaricare<\/h2>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1af599be alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-e05822e9\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-69b0fa7c\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-e0eb328d wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#\" 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352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-06271565\">\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-70bda12c\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-c70ee96f wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2026\/04\/WH_tool-4_IT.pdf\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">User journey example<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M88 304H80V256H88C101.3 256 112 266.7 112 280C112 293.3 101.3 304 88 304zM192 256H200C208.8 256 216 263.2 216 272V336C216 344.8 208.8 352 200 352H192V256zM224 0V128C224 145.7 238.3 160 256 160H384V448C384 483.3 355.3 512 320 512H64C28.65 512 0 483.3 0 448V64C0 28.65 28.65 0 64 0H224zM64 224C55.16 224 48 231.2 48 240V368C48 376.8 55.16 384 64 384C72.84 384 80 376.8 80 368V336H88C118.9 336 144 310.9 144 280C144 249.1 118.9 224 88 224H64zM160 368C160 376.8 167.2 384 176 384H200C226.5 384 248 362.5 248 336V272C248 245.5 226.5 224 200 224H176C167.2 224 160 231.2 160 240V368zM288 224C279.2 224 272 231.2 272 240V368C272 376.8 279.2 384 288 384C296.8 384 304 376.8 304 368V320H336C344.8 320 352 312.8 352 304C352 295.2 344.8 288 336 288H304V256H336C344.8 256 352 248.8 352 240C352 231.2 344.8 224 336 224H288zM256 0L384 128H256V0z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n\n\n<\/div><\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-ast-global-color-0-color has-alpha-channel-opacity has-ast-global-color-0-background-color has-background is-style-wide\"\/>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-contrast-color has-text-color has-background is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-e6a2c4a6 wp-block-group-is-layout-flex\" style=\"background-color:#f3f6f3;min-height:30vh;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--50);box-shadow:var(--wp--preset--shadow--natural);background-image:url(&apos;http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/05\/THE-PROJECT_-BACKGROUND.png&apos;);background-size:cover;background-attachment:scroll;\"><div style=\"margin-bottom:6px\" class=\"is-default-size aligncenter wp-block-site-logo\"><a href=\"http:\/\/www.wellhome-project.eu\/it\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"166\" height=\"165\" src=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b-100x99.png\" class=\"custom-logo\" alt=\"\" srcset=\"http:\/\/www.wellhome-project.eu\/wp-content\/uploads\/2025\/06\/cropped-wellhome-icon-home-b.png 166w, 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style=\"flex-basis:50%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center has-small-font-size wp-block-paragraph\">Finanziato dall&#8217;Unione Europea. Le opinioni espresse appartengono tuttavia solo agli autori e non riflettono necessariamente quelle dell&#8217;Unione Europea o dell&#8217;Agenzia esecutiva europea per l&#8217;istruzione e la cultura (EACEA). N\u00e9 l&#8217;Unione Europea n\u00e9 l&#8217;EACEA possono esserne ritenute responsabili.  <\/p>\n<\/div>\n<\/div>\n\n\n\n<p class=\"sensei-content-description wp-block-paragraph\"><\/p>\n\n\n<div class=\"sensei-block-wrapper\">\n<div class=\"wp-block-sensei-lms-lesson-actions\"><div class=\"sensei-buttons-container\">\n\n\n\n\n\n<\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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